Call Us: (303) 666-7119
1044 S. 88th St. #200
Louisville, CO 80027

Patient Portal FAQ

I have forgotten my username. How can I retrieve it?

Go to www.nextmd.com and click on “don’t remember your username or password”.  Enter your email address and your username will be emailed to you.

I have forgotten my password. How can I retrieve it?

Go to www.nextmd.com and click on “don’t remember your username or password”.  Enter your username and then you will be able to reset your password.

My username or password is not working. What do I do?

For the fastest resolution, go to www.nextmd.com and click on “don’t remember your username or password”.  Enter your email address and your username will be emailed to you.  Please use this username, including any capitalization, when entering your username.  If your password isn’t working try to reset your password.  If this fails to work, call our office and we will be able to reset your account.

I have been locked out of my account. How can I unlock it?

Accounts can become locked after three unsuccessful login attempts but will automatically unlock after 20 minutes.  If your account fails to unlock, please call our office and we will be able to unlock your account.

I have a new e-mail address. How can I change it?

Login to NextMD and click on the “My Account Tab”.  Go to “My Information” and then scroll down to email addresses, where you can make the change.  If you encounter any problems, you can also call our office and a staff member can assist you with the update.

I have a new mailing address. How can I change it?

At this time, there is not a way to update your mailing address. As long as the office has your correct mailing address and phone number there is no impact on getting information to you.

I sent an email to my provider, how long should I wait for a reply?

Please allow three business days for a reply to Patient Portal emails. If there is an urgent matter, please call the office at 303-666-7119.